Reviews

Average Rating 4.6 | 238 Reviews

"Staff and maintenance are pretty good about addressing your needs quickly. Community spaces are clean and the people who live here are generally good!"
"Sewer charges increase monthly and nobody can explain it And they say is "conservice" but you have to pay to Alexan Garza Ranch. Would be nice to have accurate information."
"AGR is in the perfect location to access South Austin, Downtown Austin, and the Domain. The amenities are great and the apartment layout is perfect - kitchen has a big island."
"Great staff in leasing office, love the upgraded fit and finishes in my unit, and feel very safe and peaceful walking my dog around the area."
"Love the Staff and the Place! We are very happy to be here! We love our apartment and the area. Exactly what we needed and close to all the nice stores and restaurants."
"This is a nice place. The apartment is large and contemporary. It’s fairly quiet but sometimes the pool is crowded and noisy. The hallway floors are getting gross to look at."
"Mary Helen and Tory were an absolute pleasure to work with. They were both so helpful and accommodating and willing to help with any questions in which they responded immediately."
"Great amenities that give it a resort like feel. Great staff that is responsive. Love the pool, exercise room and access to packages 24 hours a day. Great location with easy access to downtown, airport, Greenway with shops and restaurants all in walking distance!"
"AGR has been such a pleasant experience. The cleanliness, the people, THE STAFF. The staff is what makes a great place so great. Customer service is truly key. Thank you so much AGR staff for being so amazing."
"Great amenities, responsive staff and nice units. I have only been in the community for a month but I am extremely happy with my decision to move to AGR!"
"Amazing staff, great location, and pretty good amenities. All bundled together for a reasonable price. Out of the dozens of apartments viewed, Alexan Garza Ranch had the best combo of everything."
"A year and a half or so into our lease and still so thankful we chose AGR as our home! Super helpful staff, lovely amenities, and an overall gorgeous complex!"
"Been here almost 5 months now, and still loving everything about the community! The amenities, staff, location, and value cannot be beat. My dog especially loves all of the doggy perks and will not pass the office without stopping fir some pets and a treat :-)"
"This place is very beautiful, I really enjoy the pool and the unlimited coffee such an amazing perk. The apartment is very nice and the people are very friendly."
"I haven’t moved in yet but so far the service has been great and very accommodative. I’m looking forward to getting to Austin and enjoying it."
"The staff is always on time, quick to fix maintenance issues, and beyond friendly. Tory is a massive reason why I moved here, when she gave me a tour she was comforting and encouraging. I have met so many incredible people that live in the complex that have more than definitely became great friends. I plan to live here for a couple of years or so. There are randomly maintenance issues, but they are handled very quickly and professionally! I have recommended many people to move here: friends and co-workers. Convinced one co-worker to move here already!"
"Can't say enough about how great it is to live at Alexan, I've moved around a lot and by far Alexan is number one when it comes to how great the staff is, to the amenities offered. Liked it so much, decided to stay here longer and renewed my lease!"
"Love the amenities. The pool is amazing. Parking is great. Location is great. My bike got stolen but I still like living here. I would recommend still"
"Nice place except for the parking garage. Way too tight around the corners and people don’t know how to drive. Other than that it is good, besides the Water being shut off every month"
"Been a great experience here! Always get fast responses from the maintenance team. The manager is the best. Leasing team answers questions quickly and efficiently."
"Great modern amenities! The gym is very new and had the latest treadmills and bikes. I also love that there is coffee and tea out near the leasing office every day."
"Almost 2 months in and we love it here! It’s clean, community is great/friendly, staff is helpful and the pool is literally the best thing ever. We don’t even feel like getting pool passes downtown anymore."
"So far, I am just excited to move in. The community is beautiful and the agent I worked with, Tori, was very helpful and friendly! Also great location!"
"Just another apartment complex, just good exterior look, but nothing extraordinary in the inside. Same issues with admin as always. Everything to sign, an then you become just another fish in yhe Atlantic..."
"We Have a great experience with alexans staff throughout all our move in process. So excited to live here and use all of the amenities the apartments have to offer!"
"Best apartment complex I’ve ever lived in. Clean. Nice staff. Quite (even on weekends). Common areas always clean. Always parking for guests"
"I love my apartment and all the amenities offered in the community. The office and maintenance staff are always friendly, helpful, and quick to respond."
"Moving here was a great decision! Wonderful amenities, friendly staff and a great location. We had a slight problem with our AC when we moved in but the maintenance team worked quickly to remedy it."
"I have loved living here! The apartments and amenities are so nice. Staff is great and so helpful with anything and everything. Location is great and is surrounded by so many go-to places. I love that they’re right off mopac and are just a short ride to downtown."
"Everyone in the office has been extremely kind and welcoming! S/O to the maintenance team too, I always see y’all workin your hearts out at the pool #RIP #thankyou"
"I love this community! It's so nice and luxurious. All the amenities are great and I love the pool! My unit is so spacious and even my cat loves it!"
"Great neighborhood, very enclosed and secure feeling. Generally xalm a d helpful nice people. Can be as involved or uninvolved in community and standard of participation doesn’t feel required to get most out of community"
"I've absolutely love the spacious apartment, and the amenities have left me spoiled with a gorgeous pool, convenient gym, tons of green space for the pup, and even more. Also, the location is perfect, with all your shopping needs within a mile or 2 of the entrance to the complex. Very happy to be living here!"
"Mary Helen was awesome. She was upbeat and friendly and informative. The property looked fantastic. It was well kept, clean, and easy to navigate. The pool is gorgeous. So far, the application process has been a breeze!"
"I am moving from across the country and had a short window to look at apartments. The staff was very accommodating to my last minute request. The place feels more like a resort than an apartment!"
"Leasing office, maintenance staff, and residents are all very warm and welcoming. Love the trails and dog park. I feel very safe in this community as a single woman living by myself, even when walking my dog late at night. Very peaceful!"
"The complex itself is very beautiful on the outside but I feel like the infrastructure isn't really the best. our water gets cut off every other week or so it feels like. the plumbing is not great whatsoever. I feel for what we pay, it should be a lot more decent. on a brighter note, I love the staff. they really go above and beyond and try their hardest to keep their residents happy."
"We were recommended here from a friend and immediately loved it! What was most important to us was a safe neighborhood, modern design, a nice gym with 24 hr access, and an accessible community room with 24 hr access. The only thing we are lacking right now is the fact that we don't have a balcony because we chose the model without and were excited to use the rooftop terrace balcony at any time, day or night, but it closes at 10 pm. I'm assuming due to COVID, so we're hoping the hours open up soon. Overral, amazing staff who are quick to respond and beyond friendly!... And a well kept property with very decent pricing. If you want to be close to everything but not right in the heart. Love it here!"
"Community is great. I am actually trying to join the AGR Jog group and people seem very enthusiastic and nice overall. Heidi, the girl at the front office is great. She is always very helpful, shes cool."
"Nice place but there seems to be a mold problem in building 5. The staff is nice and helpful I just think mold is beyond them. The building needs to be checked out big time."
"I personally have been so pleased with my experience at AGR. the staff works ridiculously hard to maintain good relationships with residents and help everyone. 10/10 for me"
"Mary at the leasing office is so warm and inviting! She really made AGR feel like it’s going to be home. Thank you to everyone at AGR for being so kind!"
"Heidi & Tory have been here from the start & they work very hard! They have done so much! Thank you! Apartments are so spacious with plenty of cabinet space & just all around beautiful! Plus having elfa shelving in closet! The quad in front of the apartment is nice for walking."
"Great it’s been fun living here and I would definitely recommend to anyone looking for a place to live. Great amenities and lots of space for your pets."
"This is a good location for me. It’s a little more costly with smaller apartments, but with the special offered, it works out okay. The grounds are kept clean and updated as I love the parking garage and large elevator for moving in."
"Great staff, always there to help. Clean complex and amenities. Although The residents are Bad dog owners. A lot people are leaving poop out, but has gotten better!"
"We just resigned our lease and are so excited to continue to live at AGR! Everything is still as perfect as ever, we’re finally starting to enjoy our patio and the perfect amount of space for some plants!"
"Can't beat the homes, location, amenities, or responsiveness from management, particularly for the price! Moved from another community here in Austin, and happy that I did."
"Really appreciate living here at Alexan Garza Ranch. The front office has been extremely supportive and I am thankful for all of the amenities."
"I have LOVED living at the Alexan. It feels like I am living in a house and not an apartment because of how spacious it is and how updated all appliances and furnishings are. The amenities are top notch and the customer service cannot be beat! I also feel so safe here which is a big priority. The location is quiet and the security of the gates and keys help a lot too. I would highly recommend this complex to everyone!"
"I’ve enjoyed my time here from the front desk and their helpfulness to all the amazing amenities! Great location too. Also extremely pet friendly with the dog runs!"
"We just renewed our lease! We are so excited to have another year here, staff and maintenance are the best. Great area to live in and great place to call home"
"There have been a few too many water issues based on the construction taking place but otherwise good value for money and friendly, helpful staff."
"Absolutely love living here for so many reasons. It's the perfect location for me, my partner, and our roommate. The amenities frequently come in handy. The grounds are aesthetically pleasing. The maintenance staff responds in a timely manner. Only downfall is that I live on the side of the building where construction for a small hotel can be quite loud, but we knew that was going to be the case when we moved in, and they're done with most of the louder tasks. All in all, I love living here and very much look forward to renewing."
"AGR is amazing!! I have lobe living here and the concrete floor and wood grain cabinets. The staff is also really nice. The dog parks are an added bonus!"
"Apartment is in a great location with grocery stores, restaurants, parks, and almost everything you need. Apartment is also located off mopac."
"I love my apartment so much that this is the first place I have ever renewed a lease. I especially love the location and it’s proximity to shopping, grocery stores and hike/bike trails."
"Out of all the apartments I've lived at Alexan Garza Ranch by far has the best amenities. The gym with the peloton, stairs, weights, and squat rack itself are a plus! Only wish covid was not around so we could enjoy it more. The only negative thing I have to say so far is the thing walls. I live on the first floor and constantly heard our neighbors upstairs making noise. It sounded like they were rearranging furniture each night. Also, we can hear multiple dogs barking in their homes as if it was right outside our door."
"I’ve had a wonderful experience here so far and love the friendly and helpful staff! Thanks for all you all do! - Sincerely- Katherine Pierson"
"I would love to see standup forward-facing washer/dryers in the units. Since these are modern/luxury, the stackable is a bit tacky and it's unfortunate that it cannot handle bulky items like large blankets and comforters."
"Parking is difficult, especially for guests. Water shut offs are frequent. Hallways are rarely ever cleaned. Issues with trash services. Amenities can rarely be used without residents complaining in app."
"Great place to live, wonderful area, lovely staff. My main concern is parking. The spaces are tight and people drive 30 mph in the garage. The staff is always responsive to issues that arise though."
"Great community and excellent staff! Glad I was able to get such a great deal on an apartment. The 6 weeks free really helps ease the whole moving process. Would recommend to anyone."
"Great place to live. Amenities are really nice and units are brand new. Good fixture selections, the whole works. Nice outside dog park. Nice people"
"The apartment units are really nice & spacious. Although the washer/dryers are new, they could have been a bit higher grade. I’ve been highly dissatisfied w/noise transfer from above. For a mid-rise, these are not built to condo specs, so if you live underneath someone who doesn’t “care” about shared living space, it can/has been extremely difficult. I honestly don’t know if noise violations are even given. Some people find a way around this. The halls are not kept as clean. There are continuous spills, trash leakage, & pet issues. I was told twice, via email & phone prior to move-in that hallways were on a weekly cleaning schedule. This was not & is still not true. There have been no activities due to COVID, while other Greystar communities have managed to have some. The constant water issues here has not helped, though I think as of 4 days ago, it is finally over. The snowstorm didn’t help & I don’t have the energy to describe the situation."
"Love to live here! AGR team is amazing and always doing a great job even on tough times they’re always there! I definitely recommend this place and this incredible team"
"Overall, we have enjoyed living in this neighborhood. The location is fantastic - sunset valley being around the corner along with HEB and downtown being nearby as well. All of the staff are friendly and sweet! My only wishes is that there was a better way that residents be held more accountable for breaking the rules/guidelines i.e. leaving trash/dog poop uncleaned, slamming doors/yelling in halls/loud music. I know some of that is hard to control but with more security it could probably be avoided. I would also like to see better security for the parking garage- I know some things are unavoidable because people are sneaky, but the gate is often left open for hours. On the flip side, the amenities are nice, the units are nice and updated and there’s always a friendly face around the corner."
"I like living here but there are definitely things that need to improve. The unit itself is nice and spacious. The amenities are beautiful and usually not over crowded. The front office staff is always friendly. They also do what they can to accommodate whenever things are down. However the hallways are always dirty, there is dog poop everywhere and no way to hold people accountable, security is lacking and noise complaints go unheard. I think a majority of the problem is the residents that live here that don’t care at all about a shared living space. The front office as always been so nice and it’s not their fault. It’s ownership that needs to take accountability for the things going on in the complex."
"AGR has continually been communicative and helpful when things arise. Certain things have been out of their control but they always aim to offer help and assistance where they can for the residents. The complex in general is gorgeous and has a wonderful community feel!"
"The amenities are beautiful in this apartment complex and the employees are always friendly and quick to lend a helping hand. This is definitely the nicest place I have lived and a great location!"
"Great tour, facilities, and location. I am really looking forward to our upcoming move! This was the best apartment in south Austin and checked all our boxes."
"Overall good experience. Quiet and clean complex. Would recommend to others. Esther and her staff are wonderful, very helpful. The amenities are very nice, especially the gym and pool!"
"I have been a resident for over a year, and I have very few issues living here. Noise is one of them; another is an ongoing struggle with the pipes, which seem to spring a leak like clockwork every 6-8 weeks because no one accounted appropriately for the city's water pressure and which require the water to be shut down for the entire building for hours at a time. It's really unacceptable that a new building should have so many plumbing issues. I still enjoy living here 90% of the time."
"Great community with great amenities. Awesome location to everything and very spacious apartments. It’s been great living here. The dog parks are awesome for the pups"
"i love it here i never want to leave! this was both my partner and i’s first apt together and we could not have picked a better place! this place feels like home in ways we never thought. i love heidi so much too!"
"Great amenities The dog run and dog run are awesome The staff make you feel so welcome and at home, they are always there for you. Never want to leave my apartment"
"Excellent location!! So close to everything Austin has to offer. The amenities are kept clean, especially love the fire pit area to be able to social distance but still get out and have a drink by the fire. Along with the great move in special, so glad we chose Alexan Garza ."
"I love my apartment and all of the amenities that are offered here. Everyone on the staff is friendly and attentive. I appreciate the extra efforts made to keep the community clean and safe during this time."
"I enjoy the complex; but am still irritated at the changing of agreements made at the start being changed and the management trying to justify theirselves rather than just admit there was a change."
"Love the community and the surrounding areas around Garza ranch. Having an H‑E‑B, randalls, and Whole Foods all within five minutes of one another is a plus."
"My experience has been great thus far!! The complex feels safe and homey. It is always clean and other residents are friendly. I love having the trash service and the modern features."
"Loving it here. Everything has been great. However they have had to turn the water off several times since I moved in. Otherwise, quick responding and very helpful."
"Very pleasant at the moment. 3 stars because my upstairs neighbor is always making so much noise. We’ve talked to the patrol (88) but nothing was done that night."
"Leasing staff is super attentive and the property is beautiful and conveniently located. It’s a very quiet quaint little community and I would recommend to all my friends!"
"I love living here. The units are brand new and beautiful. The amenities are top notch and the staff and maintenance crew are so helpful and on top of things. I’ve been here for about 3 months and absolutely love it! The location is also great- so close to any store you could think of and just a quick drive into downtown!"
"I absolutely love it at alexan garza ranch! the front desk staff are the absolute sweetest! I love how friendly the neighbors are and there are so many beautiful puppies running around! the amenities are great! I love the fireplace"
"I am having a great experience. The amenities are fantastic and has made living with a pup in an apartment way easier. Beautiful pool, great gym, amazon hub is a plus, and 3 dog parks?! Love."
"This complex is super nice. I love that everyone here has a dog pretty much. The girls at the front desk are also super sweet and quick to fix something."
"Great community in an up and coming area. A bit noisy, too be expected with the new construction going up around the area. Very helpful and responsive staff. Glad to call this place home."
"Great community and friendly office staff, love amenities provided on property. Location couldn’t be better, close to all major city attractions."
"AGR has an amazing staff. Both the leasing office & maintenance are outstanding. I love my unit & all the features: plenty of kitchen cabinets, granite countertops, & plenty of living space. Plus my closet has Elfa shelving! The amenities on-site are very nice, though used very little due to Covid. Although not owned by AGR, I love the quad directly across. It offers some pleasant walking & scenery & my little dog enjoys it. As the building has now filled up, my only recommendations would be for the hallways to be on a monthly cleaning schedule. Unfortunately, we have residents not doing their part to keep our hallways clean. There is noise transfer from unit above, but this is expected with apartment living. I feel confident in knowing I can always address any concerns with the leasing office."
"Everything is really beautiful, the staff has been really friendly, and the community is nice. The gym is very clean as are the grounds. We haven’t had any real problems. And any small ones have been addressed immediately by the staff. The only two things I’m not a big fan of are the lack of security cameras in the parking garages (pretty concerning) and how small/not sturdy the washer and dryer are (but that’s not that bad haha)."
"I have enjoyed living in AGR. I have made quite a few friends & the staff is so kind & helpful!! I do hope on the future security is strengthened & other residents are caught in the act of not cleaning up after themselves or their pets. My floor is pretty calm & even my dog has made friends. Overall a good experience 😊"
"Great management and great apartment complex ☺️. The community is awesome and all the staff is so nice and helpful. Tori and Fabio are always at the rescue ! Thanks guys"
"Overall a good experience. Would like to see management be more proactive in cleanliness of the halls and safety. Staff is friendly and the residents are as well. The amenities are top notch. Happy to be here."
"I recently became a new resident, I love my apt, the application process was streamline and resident friendly! I look forward to many years living here, the facilities are great, and the grounds perfect for walking my dogs!"
"We’ve been at AGR since March and have loved everything about our new home! We’re finally all settled in and overall our experience here has been fantastic!"
"Overall experience has been great! The staff and building maintenance staff do a good job at keeping up with the building. However, with the whole COVID thing, the community has quite a bit of individuals that are not considerate of their neighbors' health."
"The apartments are beautiful and the community is great! The office staff is also super responsive and answers all questions in a polite way!"
"The staff is friendly and caring. The move in process was flawless. The units are clean and roomy. Location is amazing. My one improvement would be parking. The garage is pretty full and guest parking is occupied by residents. Other than that- amazing place to live."
"Rough start but working out much better, staff and amenities are great!. Neighbors are fabtastic. Love getting together with neighbors and building a community"
"Living at the Alexan Garza ranch has been amazing. It’s the best location, close to everything ! Green belt, mall, restaurants, only 12 min from DT"
"Beautiful amenities, ample space, and great location. Noise can be an issue, but I don't think it's disruptive enough not to recommend this complex. Best decision I made was to move in mid-January 2020 and spend lockdown here."
"I love living here! The staff is very friendly and helpful!! Can’t beat the location, amenities, high end finishes and great neighbors. Just renewed my lease for another year."
"The property is beautiful. The staff is friendly and helpful. I love the amenities and layout of my apartment. The proximity to my office as well as restaurants and shopping is also a plus."
"I've only been here a week and so far it has been a great experience. Apt was clean, has modern finishes, and very spacious. I am definitely looking forwy"
"This apartment complex is amazing. It is definitely the nicest place I have ever lived. All staff members are so kind and caring and very responsive to any issues that may arise!"
"Great place, little noisy though between construction and neighbors, great amenities and facilities! Roomy floor plan with nice appliances and features"
"Thus far a great experience. Great service from the leasing office and quick fulfillment of maintenance requests. Also enjoy the events put on by the complex. No complaints thus far about living here, except that I wish everyone picked up after their dog - that's not the fault of the apt complex though; where lots of dogs are, occasional poor owners will be."
"Very happy living here! Nice staff, great unit, fun amenities. Especially love the pool area. I’m also happy to know we have safety patrol at night."
"Love my floor plan, so much natural light! Staff is awesome and prompt with all repair requests. During this whole COVID pandemic I still feel going to the gym because I know the cleaning is above and beyond. Would definitely recommend!!"
"I love living at Garza Ranch. You have a ton of great places around you. H‑E‑B, Randall’s, and Whole Foods less than 5 minutes away from you. Great places to eat nearby. And trails to walk on each day. No complaints after living here for almost a year now. Oh and management along with maintenance are great. I really can’t think of anything negative."
"I love living here so far. All the facilities are always clean and everyone is so friendly! Everyone is very helpful, from maintenance to pest control to the front office."
"We love our new apartment. Our dog thinks the dog parks are great! So far everything has been wonderful and we look forward to exploring the complex even more."
"Gorgeous apartments with well maintained and enjoyable to use amenities. Everyone in the leasing office deserves a raise for how much they have to put up with and how calm they manage to stay!"
"So far I have had a pleasant experience. Management has been very timely and responsive to emails/calls. They have handled any issues I have promptly. The only issue we have is with our water pressure. Hoping to get that resolved soon. But other than that, good experience so far!"
"I have enjoyed living here since day one. I was among the first to actually move in and have had nothing but a great experience. The staff has always been friendly and helpful to me. The amenities are fantastic especially the pool and gym. I would highly recommend this community to anyone looking to make a move. I plan to resign at the end of my lease term."
"I absolutely love this complex. Nothing beats the amenities here. I love how open and bright my apartment is. All of my family and friends LOVE it. Couldn't be happier with my experience so far."
"First, the staff at AGR is amazing. They are friendly, positive & truly helped me find a new home here. Heidi, Tory, Ashley, Avery, & Esther, thank you! My apartment layout & amenities are perfect for me. I love the Bluetooth Sonos speakers & the elfa shelving. The pool is sooo gorgeous! The gym & Amazon Hub & conference center are also great amenities. There are plenty of areas to walk your dog. Only downside is the noise level between apartments from top floor, however it is apartment living & some noise is expected."
"Beautiful place with the best amenities! It’s a great location (not too far south) with everything you need near by. Love the look of this place."
"Great place to live! High quality living space with lots of amenities. Convenient location and not too far from downtown. 10/10 recommend!!!"
"The apartments are great but the garage sucks. It's too narrow and tons of cars , including mine, got scratched while making narrow turns. The hot water is an issue and so are nasty people that don't clean up after their pets. I'd say management is doing well with what they can. It's really just the few rotten neighbors that ruin this place."
"This is a great place to live! The staff is super friendly, they keep the building clean and safe, and the amenities are all extremely nice!"
"Every facility is always very clean and the staff is very friendly and are always saying hi and have been helpful! Everytime we need help with maintenance, they're always here very quick or if we need help with something, the ladies at the leasing office are always attentive!"
"Overall I’ve had a pretty good experience. My view from my apartment is beautiful, we have a nice unit with great appliances and everyone is pretty friendly. The only thing is not all the residents treat the complex as their home and try to help with cleanliness and keeping it beautiful. AGR is a good please to live though!"
"I love living here. I love the location. The layout of the community is great. Having the parking garage is great for convenience and keeping my car safe and covered. I wish there was more parking around the outside of the building for guests. The grounds always look great and office team always responds quickly. LOVE the pool!! Beautiful."
"Best placed I've lived in Austin thus far! The leasing team and Esther have been amazing and really make living here a pleasant experience. The maintenance team is so quick and responsive. Overall so happy to live here :]."
"Love living here, all the amenities especially the pool are so nice and convenient, I especially love the dog runs, they provide a nice hideaway from the sun for my dog to run"
"I love the apt complex. its my first apt with my girlfriend and its so amazing to be blessed with this one.. I am so grateful to be apart of the community! it feels like I'm staying at a resort."
"The staff was very helpful when adding me to the lease and they made it all very smooth. They are always on top of emails and making sure I had everything I needed."
"Leasing staff really cares about residents and works very hard to keep us happy! Great amenities, Great maintenance staff and beautiful apartments!"
"I’ve thoroughly enjoyed living at Alexan. The apartments are beautiful, management is wonderful, and the overall experience has been fantastic."
"We’re so happy at AGR! Gorgeous apartment, amazing amenities, and fantastic staff! We love the location and being so close to everything. All of our interaction with the office and maintenance team has been great and everyone is so friendly."
"Everyone has been great and has been very accommodating. They have handled COVID-19 very well and have been helpful and safe in the process."
"After living here for 10 months, I can say the magic went away quickly. It was so promising at the beginning of the first month living here. The amenities are nice and the place is modern. You can appreciate the Amazon hub if you order a lot from Amazon. Plenty to eat and do around this location. However, the apartment community is not as nice. There is a homelessness problem across the street. The walls are thin so you can here sounds from all directions, especially the people who party late at night in the pool. The garage is just small enough so you really have to slow down and stop around each corner to avoid crashing into other cars (careful if you have a truck). The apartment leasing threatened to take the credits given to us at the beginning of the lease for us residents who were the first ones to move in. They said we have to use our credits before a certain time or they disappear, even though that is not stated in the leasing contract. This would be a breach in contract if they did that. The rise building app, which is like a Facebook group for the apartment, is toxic."
"Awesome, the staff in the leasing office are super helpful. I love the environment and how clean everything is. Super modern and chic. Exactly what I was looking for in an apartment."
"The staff was super helpful getting our lease signed and apartment move in ready in such short notice. Apartments are beautiful and clean too!"
"I have had mixed feelings at different times of my stay here at AGR. I absolutely love my apartment though. the cleanliness could be managed better in my hallway and the communication while it has improved as of late could still be better."
"Hasn't been great. I've had to clean my floors every day due to peeling even after being worked on. I get a lot of emails from the office. I think too many like I'm not even sure I get this many work emails."
"First, the floors which I know are an ongoing issue. But mine got "fixed" and peeling again. Moving to another apartment in this complex isn't an option as we picked this particular unit because of location. Management sends way too many updates that are the same as what Austin and Texas send out for COVID but I feel at time management likes to take some extra initiative that they should't to further restrict guidance pushed from the city/state. The work in the apartments is just terrible. the island, doorways, baseboards aren't aligned and from my point of view requires rework throughout the entire building. Back to the concrete floors, despite the bad sealing there are already rust stains underneath and in one part of my floor there's a piece of wood stuck in the concrete. Please don't say that the chunk of wood or stains build character...they don't belong there. Guidance for the gym makes absolutely zero sense as 25% of a room that has a posted 28 person occupancy is 7...not 4. The hallways stink. Not just when trash is out but all day every day to the point that I walk around the building most times to get to the gym or facilities because it just smells like sour old trash. If it weren't for COVID right now we would've moved already. Not sure how these issues are going to be fixed but for a "luxury" apartment complex it's operating way below the bar."
"The management has been very friendly and helpful with the move-in process. Maintenance was quick and also pointed out features in the apartment we were not aware of. The apartment building is clean and has great amenities."
"I love the location of this community. I lived in an apartment complex nearby and have been looking forward to moving here every since I found out it was being built. The parking garage, dog spa, and indoor dog runs were also major pluses. Unfortunately, the break ins in the parking garage have left me feeling nervous every time I go to my car and we didn’t have access to the dog spa until several months after moving in. Also, the walls between the units are noticeably thin. Some days I wake up to the sound of my neighbor walking in their kitchen and using their microwave."
"With spacious rooms highlighted by high ceilings, ample natural light, and luxury finishes like granite countertops, I've been enjoying my apartment these past six months. The location has been perfect while sheltering at home because almost everything I need is within 5 minutes of the complex. I have some noise complaints, but they're mostly confined to isolated incidents. I would recommend this complex to anyone!"
"Love living in this community, management is great, amenities are so nice and people it’s really kind and helpful. I just love living at Garza ranch"
"Had an issue day 1, but the response and everything else has been awesome here! The staff is friendly, and the ammentities are great! Love the complex so far"
"I love living at AGR! The staff is amazing and the amenities are out of this world. Definitely the best community in southwest Austin! The resident events are awesome and there is a huge sense of community which is rare to find."
"Alexan Garza Ranch is the best residential 😍 I love my apartment I love the spaces I love the pool. I like the attention given by the guys in the office and maintenance. They are the best😁"
"The staff is great and easy to work with. The grounds are clean and well taken care of. Other than the construction noise from time to time this has been one of the best places I've lived in Austin."
"We have loved our time at the Alexan. The management has been incredible. Everyone has been so kind. We love that Alexan Garza Ranch has communicated well with everything going on!"
"The staff is so friendly here and always willing to help. The amenities are the best Ive ever seen at an apartment! Best place I have ever lived. Apartment is beautiful!"
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