"It’s a soft landing and gets the job done. Of course I wish there were industrial grade ceilings to reduce noise from upstairs neighbors and complaints from downstairs neighbors, but hey, that’s apartment life. I’m in awe of the theft issues way over here as I’ve had property stolen such as my locked up bike to packages at my door. The parking gate breaks a lot leaving me locked out, usually late at night, fire alarms go off without cause/explanation where we have had to vacate now multiple times (once there was a pipe burst), and the delivery kiosks break with no comms on when they’ll be fixed (or that they are broken), same with the grills. However, the staff is pretty great. Maintenance is responsive. The space is nice and fairly maintained (except the gym and the stairwells, yuck). I’d say for the price it’s a VERY high value IMO. I’ve paid far more for far less and am grateful I found this spot as a soft landing."
"There are a lot of things that show that respect and following rules is not very common in the community. Night noise, trash outside the trash shoots, speeding in the parking lot, even I saw someone opening the door from the parking lot with his foot, yes so you had to push with your hand after he used his shoe on the handle."
"It has been awesome living here so far. Only grimace is out of control of the staff — some dog owners don’t clean up after their dogs. EX: Poop in dog park/outdoor grass or giving dog haircuts in the washroom and not cleaning up the dog hair.
Other than this, the staff, amenities, unit, etc, has been above expectations."
"As I type this I can hear the dog that lives above me barking (which woke me up a couple hours ago) repeat this alarm clock daily.
You’re forced to pay trash valet which has a list of rules very few residents follow. But the issue is the trash collector who continuously throws your trash bin against the wall (which woke me up at 1am this morning) Then they roll back and forth down the hallway repeatedly dragging trash in a loud bin on wheels… then you get to listen to them drop trash down a shoot 4 stories, ending in a loud bang with every drop. Repeat for an hour for 5 nights a week.
A group of teenagers are likely to help keep you awake by getting drunk outside your window blasting music at 3am and dancing around the fire pit screaming. Even if it’s Tuesday.
Security won’t help when you call (they’re creepy and will just stare at you when they see you, making you VERY uncomfortable)
Overall, you’ll lose A LOT of sleep living here with all the noise.
Great ceiling fans though."
"Victoria was so helpful with our application process for our apartment. Alexan Garza is one of the best communities I’ve been in! The amenities with all of our great neighbors makes Garza Ranch very memorable."
"Love it here so far! Beautiful property and responsive management staff. And i feel very safe here. The staff are quick to respond to issues and make an effort to put on community events and initiatives for the residents in the building."
"Great Place to live
Very clean and very helpful staff our experience in this place has been amazing , the Pool is great and all the activities is a very nice place to stay, we enjoy our time in Austin in everything is close by"
"Overall good experience.The leasing office staff is friendly. Great amenities. Would like more conference room/co-working space. Would be perfect if they had more soundproofing as the walls are kind of thin."
"Constantly shutting off water to make repairs... Also seems unsafe as there are constant thefts in the garage. Nice place otherwise, you just need to have to be willing to forego showers and carry a gun. Not a problem for me really."
"Great front staff. Great communication. Great location and fantastic apartments with new amenities! Highly recommend! It’s not everywhere in Austin where you have a strong community that appreciates and cares for their customers even after a some employee turnover!"
"Alexan is a home that has all the best amenities and staff. The location is so close to everything you could possibly need and it's super close to downtown. The landscape and amenities are always taken care of with 2 dog runs to take my dog to run and play and bonus it has a dog wash! it's so much better than trying to wash her in the bathtub"
"Beautiful community, wonderful apartment offering luxurious living space. The finishes make you feel home. The gym is very well appointed, looking forward to use the pool. If you are a dog lover this is the space for you."
"It’s been quiet and people are very nice here. Great amenities and smart technology around the building that make things easier, Wish there were more resident events but understandable because of covid."
"We just moved in and so far everything has been great. The apartment community is absolutely beautiful and so comfortable and the amenities are top notch. The location is so convenient, everything is just around the corner."
"Great place to live with an amazing staff that maintains it in top condition! The community living spaces are insane and management does an amazing job of catering to our every need. 10/10 would recommend."
"I love the location, the outdoor spaces, and the amenities. I would love to participate in more community events as they pop up!
One criticism is that there is a first floor hallway passing one of the dog runs that I just have to avoid all around because of the smell there - I wish something could mitigate that issue. 🤷🏼♀️
"Very happy here at the Alexan Garza! I may be new here but everyone I’ve met thus far has been quite friendly & helpful (especially the dog owners)! The front office staff always has a big smile on their faces too!"
"My experience has been amazing! The place was exactly what I expected and everything is going smoothly. Great location and very helpful staffs. Plus the community is so nice. The only issue was my shower pressure is low so it’s hard to take a shower but I have a request put it and that should be fixed soon."
"Still love living at Alexan Garza Ranch. I always feel safe in my neighborhood and the amenities can't be beat. Everyone who works on site is also wonderful from maintenance to office staff. I appreciate that they know not only me by name, but my dog as well."
"As it's cooling down we can open my door and enjoy relaxing in our living room with a nice breeze coming through. We have it made here, with all that Alexan Garza has to offer, from the awesome location to the amenities offered. Like we just got back from vacation and man did the dog need a bath, luckily we don't have to wash her in the bathtub we have our very own dog wash, which has everything you could possibly need. Anytime we need something, the staff is always more the willing to help. Such a great place to live"
"I absolutely love living here. Not only do the apartments have a great set up, the amenities are fantastic. Everyone in the office is so nice and are always available to answer questions and sneak my pup a treat."
"Great amenities that give it a resort like feel. Great staff that is responsive. Love the pool, exercise room and access to packages 24 hours a day. Great location with easy access to downtown, airport, Greenway with shops and restaurants all in walking distance!"
"AGR has been such a pleasant experience. The cleanliness, the people, THE STAFF. The staff is what makes a great place so great. Customer service is truly key. Thank you so much AGR staff for being so amazing."
"Been here almost 5 months now, and still loving everything about the community! The amenities, staff, location, and value cannot be beat. My dog especially loves all of the doggy perks and will not pass the office without stopping fir some pets and a treat :-)"
"The staff is always on time, quick to fix maintenance issues, and beyond friendly. Tory is a massive reason why I moved here, when she gave me a tour she was comforting and encouraging. I have met so many incredible people that live in the complex that have more than definitely became great friends. I plan to live here for a couple of years or so. There are randomly maintenance issues, but they are handled very quickly and professionally! I have recommended many people to move here: friends and co-workers. Convinced one co-worker to move here already!"
"Can't say enough about how great it is to live at Alexan, I've moved around a lot and by far Alexan is number one when it comes to how great the staff is, to the amenities offered. Liked it so much, decided to stay here longer and renewed my lease!"
"Almost 2 months in and we love it here! It’s clean, community is great/friendly, staff is helpful and the pool is literally the best thing ever. We don’t even feel like getting pool passes downtown anymore."
"Just another apartment complex, just good exterior look, but nothing extraordinary in the inside.
Same issues with admin as always.
Everything to sign, an then you become just another fish in yhe Atlantic..."
"I have loved living here! The apartments and amenities are so nice. Staff is great and so helpful with anything and everything. Location is great and is surrounded by so many go-to places. I love that they’re right off mopac and are just a short ride to downtown."
"Great neighborhood, very enclosed and secure feeling. Generally xalm a d helpful nice people. Can be as involved or uninvolved in community and standard of participation doesn’t feel required to get most out of community"
"I've absolutely love the spacious apartment, and the amenities have left me spoiled with a gorgeous pool, convenient gym, tons of green space for the pup, and even more. Also, the location is perfect, with all your shopping needs within a mile or 2 of the entrance to the complex. Very happy to be living here!"
"Mary Helen was awesome. She was upbeat and friendly and informative. The property looked fantastic. It was well kept, clean, and easy to navigate. The pool is gorgeous. So far, the application process has been a breeze!"
"Leasing office, maintenance staff, and residents are all very warm and welcoming. Love the trails and dog park. I feel very safe in this community as a single woman living by myself, even when walking my dog late at night. Very peaceful!"
"The complex itself is very beautiful on the outside but I feel like the infrastructure isn't really the best. our water gets cut off every other week or so it feels like. the plumbing is not great whatsoever. I feel for what we pay, it should be a lot more decent. on a brighter note, I love the staff. they really go above and beyond and try their hardest to keep their residents happy."
"We were recommended here from a friend and immediately loved it! What was most important to us was a safe neighborhood, modern design, a nice gym with 24 hr access, and an accessible community room with 24 hr access. The only thing we are lacking right now is the fact that we don't have a balcony because we chose the model without and were excited to use the rooftop terrace balcony at any time, day or night, but it closes at 10 pm. I'm assuming due to COVID, so we're hoping the hours open up soon. Overral, amazing staff who are quick to respond and beyond friendly!... And a well kept property with very decent pricing. If you want to be close to everything but not right in the heart. Love it here!"
"Community is great. I am actually trying to join the AGR Jog group and people seem very enthusiastic and nice overall.
Heidi, the girl at the front office is great. She is always very helpful, shes cool."
"Heidi & Tory have been here from the start & they work very hard! They have done so much! Thank you!
Apartments are so spacious with plenty of cabinet space & just all around beautiful! Plus having elfa shelving in closet!
The quad in front of the apartment is nice for walking."
"This is a good location for me. It’s a little more costly with smaller apartments, but with the special offered, it works out okay. The grounds are kept clean and updated as I love the parking garage and large elevator for moving in."
"We just resigned our lease and are so excited to continue to live at AGR! Everything is still as perfect as ever, we’re finally starting to enjoy our patio and the perfect amount of space for some plants!"
"I have LOVED living at the Alexan. It feels like I am living in a house and not an apartment because of how spacious it is and how updated all appliances and furnishings are. The amenities are top notch and the customer service cannot be beat! I also feel so safe here which is a big priority. The location is quiet and the security of the gates and keys help a lot too. I would highly recommend this complex to everyone!"
"Absolutely love living here for so many reasons. It's the perfect location for me, my partner, and our roommate. The amenities frequently come in handy. The grounds are aesthetically pleasing. The maintenance staff responds in a timely manner. Only downfall is that I live on the side of the building where construction for a small hotel can be quite loud, but we knew that was going to be the case when we moved in, and they're done with most of the louder tasks. All in all, I love living here and very much look forward to renewing."
"Out of all the apartments I've lived at Alexan Garza Ranch by far has the best amenities. The gym with the peloton, stairs, weights, and squat rack itself are a plus! Only wish covid was not around so we could enjoy it more. The only negative thing I have to say so far is the thing walls. I live on the first floor and constantly heard our neighbors upstairs making noise. It sounded like they were rearranging furniture each night. Also, we can hear multiple dogs barking in their homes as if it was right outside our door."
"I would love to see standup forward-facing washer/dryers in the units. Since these are modern/luxury, the stackable is a bit tacky and it's unfortunate that it cannot handle bulky items like large blankets and comforters."
"Parking is difficult, especially for guests. Water shut offs are frequent. Hallways are rarely ever cleaned. Issues with trash services. Amenities can rarely be used without residents complaining in app."
"The apartment units are really nice & spacious. Although the washer/dryers are new, they could have been a bit higher grade. I’ve been highly dissatisfied w/noise transfer from above. For a mid-rise, these are not built to condo specs, so if you live underneath someone who doesn’t “care” about shared living space, it can/has been extremely difficult. I honestly don’t know if noise violations are even given. Some people find a way around this.
The halls are not kept as clean. There are continuous spills, trash leakage, & pet issues. I was told twice, via email & phone prior to move-in that hallways were on a weekly cleaning schedule. This was not & is still not true.
There have been no activities due to COVID, while other Greystar communities have managed to have some.
The constant water issues here has not helped, though I think as of 4 days ago, it is finally over.
The snowstorm didn’t help & I don’t have the energy to describe the situation."
"Overall, we have enjoyed living in this neighborhood. The location is fantastic - sunset valley being around the corner along with HEB and downtown being nearby as well. All of the staff are friendly and sweet! My only wishes is that there was a better way that residents be held more accountable for breaking the rules/guidelines i.e. leaving trash/dog poop uncleaned, slamming doors/yelling in halls/loud music. I know some of that is hard to control but with more security it could probably be avoided. I would also like to see better security for the parking garage- I know some things are unavoidable because people are sneaky, but the gate is often left open for hours. On the flip side, the amenities are nice, the units are nice and updated and there’s always a friendly face around the corner."
"I like living here but there are definitely things that need to improve. The unit itself is nice and spacious. The amenities are beautiful and usually not over crowded. The front office staff is always friendly. They also do what they can to accommodate whenever things are down. However the hallways are always dirty, there is dog poop everywhere and no way to hold people accountable, security is lacking and noise complaints go unheard. I think a majority of the problem is the residents that live here that don’t care at all about a shared living space. The front office as always been so nice and it’s not their fault. It’s ownership that needs to take accountability for the things going on in the complex."
"AGR has continually been communicative and helpful when things arise. Certain things have been out of their control but they always aim to offer help and assistance where they can for the residents. The complex in general is gorgeous and has a wonderful community feel!"
"I have been a resident for over a year, and I have very few issues living here. Noise is one of them; another is an ongoing struggle with the pipes, which seem to spring a leak like clockwork every 6-8 weeks because no one accounted appropriately for the city's water pressure and which require the water to be shut down for the entire building for hours at a time. It's really unacceptable that a new building should have so many plumbing issues. I still enjoy living here 90% of the time."
"i love it here i never want to leave! this was both my partner and i’s first apt together and we could not have picked a better place! this place feels like home in ways we never thought. i love heidi so much too!"
"Excellent location!! So close to everything Austin has to offer. The amenities are kept clean, especially love the fire pit area to be able to social distance but still get out and have a drink by the fire. Along with the great move in special, so glad we chose Alexan Garza ."
"I love my apartment and all of the amenities that are offered here. Everyone on the staff is friendly and attentive. I appreciate the extra efforts made to keep the community clean and safe during this time."