"Leasing office, maintenance staff, and residents are all very warm and welcoming. Love the trails and dog park. I feel very safe in this community as a single woman living by myself, even when walking my dog late at night. Very peaceful!"
"The complex itself is very beautiful on the outside but I feel like the infrastructure isn't really the best. our water gets cut off every other week or so it feels like. the plumbing is not great whatsoever. I feel for what we pay, it should be a lot more decent. on a brighter note, I love the staff. they really go above and beyond and try their hardest to keep their residents happy."
"We were recommended here from a friend and immediately loved it! What was most important to us was a safe neighborhood, modern design, a nice gym with 24 hr access, and an accessible community room with 24 hr access. The only thing we are lacking right now is the fact that we don't have a balcony because we chose the model without and were excited to use the rooftop terrace balcony at any time, day or night, but it closes at 10 pm. I'm assuming due to COVID, so we're hoping the hours open up soon. Overral, amazing staff who are quick to respond and beyond friendly!... And a well kept property with very decent pricing. If you want to be close to everything but not right in the heart. Love it here!"
"Community is great. I am actually trying to join the AGR Jog group and people seem very enthusiastic and nice overall.
Heidi, the girl at the front office is great. She is always very helpful, shes cool."
"Heidi & Tory have been here from the start & they work very hard! They have done so much! Thank you!
Apartments are so spacious with plenty of cabinet space & just all around beautiful! Plus having elfa shelving in closet!
The quad in front of the apartment is nice for walking."
"This is a good location for me. It’s a little more costly with smaller apartments, but with the special offered, it works out okay. The grounds are kept clean and updated as I love the parking garage and large elevator for moving in."
"We just resigned our lease and are so excited to continue to live at AGR! Everything is still as perfect as ever, we’re finally starting to enjoy our patio and the perfect amount of space for some plants!"
"I have LOVED living at the Alexan. It feels like I am living in a house and not an apartment because of how spacious it is and how updated all appliances and furnishings are. The amenities are top notch and the customer service cannot be beat! I also feel so safe here which is a big priority. The location is quiet and the security of the gates and keys help a lot too. I would highly recommend this complex to everyone!"
"Absolutely love living here for so many reasons. It's the perfect location for me, my partner, and our roommate. The amenities frequently come in handy. The grounds are aesthetically pleasing. The maintenance staff responds in a timely manner. Only downfall is that I live on the side of the building where construction for a small hotel can be quite loud, but we knew that was going to be the case when we moved in, and they're done with most of the louder tasks. All in all, I love living here and very much look forward to renewing."
"Out of all the apartments I've lived at Alexan Garza Ranch by far has the best amenities. The gym with the peloton, stairs, weights, and squat rack itself are a plus! Only wish covid was not around so we could enjoy it more. The only negative thing I have to say so far is the thing walls. I live on the first floor and constantly heard our neighbors upstairs making noise. It sounded like they were rearranging furniture each night. Also, we can hear multiple dogs barking in their homes as if it was right outside our door."
"I would love to see standup forward-facing washer/dryers in the units. Since these are modern/luxury, the stackable is a bit tacky and it's unfortunate that it cannot handle bulky items like large blankets and comforters."
"Parking is difficult, especially for guests. Water shut offs are frequent. Hallways are rarely ever cleaned. Issues with trash services. Amenities can rarely be used without residents complaining in app."
"The apartment units are really nice & spacious. Although the washer/dryers are new, they could have been a bit higher grade. I’ve been highly dissatisfied w/noise transfer from above. For a mid-rise, these are not built to condo specs, so if you live underneath someone who doesn’t “care” about shared living space, it can/has been extremely difficult. I honestly don’t know if noise violations are even given. Some people find a way around this.
The halls are not kept as clean. There are continuous spills, trash leakage, & pet issues. I was told twice, via email & phone prior to move-in that hallways were on a weekly cleaning schedule. This was not & is still not true.
There have been no activities due to COVID, while other Greystar communities have managed to have some.
The constant water issues here has not helped, though I think as of 4 days ago, it is finally over.
The snowstorm didn’t help & I don’t have the energy to describe the situation."
"Overall, we have enjoyed living in this neighborhood. The location is fantastic - sunset valley being around the corner along with HEB and downtown being nearby as well. All of the staff are friendly and sweet! My only wishes is that there was a better way that residents be held more accountable for breaking the rules/guidelines i.e. leaving trash/dog poop uncleaned, slamming doors/yelling in halls/loud music. I know some of that is hard to control but with more security it could probably be avoided. I would also like to see better security for the parking garage- I know some things are unavoidable because people are sneaky, but the gate is often left open for hours. On the flip side, the amenities are nice, the units are nice and updated and there’s always a friendly face around the corner."
"I like living here but there are definitely things that need to improve. The unit itself is nice and spacious. The amenities are beautiful and usually not over crowded. The front office staff is always friendly. They also do what they can to accommodate whenever things are down. However the hallways are always dirty, there is dog poop everywhere and no way to hold people accountable, security is lacking and noise complaints go unheard. I think a majority of the problem is the residents that live here that don’t care at all about a shared living space. The front office as always been so nice and it’s not their fault. It’s ownership that needs to take accountability for the things going on in the complex."
"AGR has continually been communicative and helpful when things arise. Certain things have been out of their control but they always aim to offer help and assistance where they can for the residents. The complex in general is gorgeous and has a wonderful community feel!"
"I have been a resident for over a year, and I have very few issues living here. Noise is one of them; another is an ongoing struggle with the pipes, which seem to spring a leak like clockwork every 6-8 weeks because no one accounted appropriately for the city's water pressure and which require the water to be shut down for the entire building for hours at a time. It's really unacceptable that a new building should have so many plumbing issues. I still enjoy living here 90% of the time."
"i love it here i never want to leave! this was both my partner and i’s first apt together and we could not have picked a better place! this place feels like home in ways we never thought. i love heidi so much too!"
"Excellent location!! So close to everything Austin has to offer. The amenities are kept clean, especially love the fire pit area to be able to social distance but still get out and have a drink by the fire. Along with the great move in special, so glad we chose Alexan Garza ."
"I love my apartment and all of the amenities that are offered here. Everyone on the staff is friendly and attentive. I appreciate the extra efforts made to keep the community clean and safe during this time."
"I love living here. The units are brand new and beautiful. The amenities are top notch and the staff and maintenance crew are so helpful and on top of things. I’ve been here for about 3 months and absolutely love it! The location is also great- so close to any store you could think of and just a quick drive into downtown!"
"I absolutely love it at alexan garza ranch! the front desk staff are the absolute sweetest! I love how friendly the neighbors are and there are so many beautiful puppies running around! the amenities are great! I love the fireplace"
"AGR has an amazing staff. Both the leasing office & maintenance are outstanding. I love my unit & all the features: plenty of kitchen cabinets, granite countertops, & plenty of living space. Plus my closet has Elfa shelving! The amenities on-site are very nice, though used very little due to Covid. Although not owned by AGR, I love the quad directly across. It offers some pleasant walking & scenery & my little dog enjoys it. As the building has now filled up, my only recommendations would be for the hallways to be on a monthly cleaning schedule. Unfortunately, we have residents not doing their part to keep our hallways clean.
There is noise transfer from unit above, but this is expected with apartment living. I feel confident in knowing I can always address any concerns with the leasing office."
"Everything is really beautiful, the staff has been really friendly, and the community is nice. The gym is very clean as are the grounds. We haven’t had any real problems. And any small ones have been addressed immediately by the staff.
The only two things I’m not a big fan of are the lack of security cameras in the parking garages (pretty concerning) and how small/not sturdy the washer and dryer are (but that’s not that bad haha)."
"I have enjoyed living in AGR. I have made quite a few friends & the staff is so kind & helpful!! I do hope on the future security is strengthened & other residents are caught in the act of not cleaning up after themselves or their pets. My floor is pretty calm & even my dog has made friends. Overall a good experience 😊"
"Overall a good experience. Would like to see management be more proactive in cleanliness of the halls and safety. Staff is friendly and the residents are as well. The amenities are top notch. Happy to be here."
"I recently became a new resident, I love my apt, the application process was streamline and resident friendly!
I look forward to many years living here, the facilities are great, and the grounds perfect for walking my dogs!"
"Overall experience has been great! The staff and building maintenance staff do a good job at keeping up with the building. However, with the whole COVID thing, the community has quite a bit of individuals that are not considerate of their neighbors' health."
"The staff is friendly and caring. The move in process was flawless. The units are clean and roomy. Location is amazing.
My one improvement would be parking. The garage is pretty full and guest parking is occupied by residents. Other than that- amazing place to live."
"Beautiful amenities, ample space, and great location. Noise can be an issue, but I don't think it's disruptive enough not to recommend this complex. Best decision I made was to move in mid-January 2020 and spend lockdown here."
"Thus far a great experience. Great service from the leasing office and quick fulfillment of maintenance requests. Also enjoy the events put on by the complex. No complaints thus far about living here, except that I wish everyone picked up after their dog - that's not the fault of the apt complex though; where lots of dogs are, occasional poor owners will be."
"Love my floor plan, so much natural light! Staff is awesome and prompt with all repair requests. During this whole COVID pandemic I still feel going to the gym because I know the cleaning is above and beyond. Would definitely recommend!!"
"I love living at Garza Ranch. You have a ton of great places around you. H‑E‑B, Randall’s, and Whole Foods less than 5 minutes away from you. Great places to eat nearby. And trails to walk on each day. No complaints after living here for almost a year now. Oh and management along with maintenance are great. I really can’t think of anything negative."
"So far I have had a pleasant experience. Management has been very timely and responsive to emails/calls. They have handled any issues I have promptly.
The only issue we have is with our water pressure. Hoping to get that resolved soon. But other than that, good experience so far!"
"I have enjoyed living here since day one. I was among the first to actually move in and have had nothing but a great experience. The staff has always been friendly and helpful to me. The amenities are fantastic especially the pool and gym. I would highly recommend this community to anyone looking to make a move. I plan to resign at the end of my lease term."
"First, the staff at AGR is amazing. They are friendly, positive & truly helped me find a new home here. Heidi, Tory, Ashley, Avery, & Esther, thank you!
My apartment layout & amenities are perfect for me. I love the Bluetooth Sonos speakers & the elfa shelving.
The pool is sooo gorgeous!
The gym & Amazon Hub & conference center are also great amenities.
There are plenty of areas to walk your dog.
Only downside is the noise level between apartments from top floor, however it is apartment living & some noise is expected."
"The apartments are great but the garage sucks. It's too narrow and tons of cars , including mine, got scratched while making narrow turns. The hot water is an issue and so are nasty people that don't clean up after their pets.
I'd say management is doing well with what they can. It's really just the few rotten neighbors that ruin this place."
"Every facility is always very clean and the staff is very friendly and are always saying hi and have been helpful! Everytime we need help with maintenance, they're always here very quick or if we need help with something, the ladies at the leasing office are always attentive!"
"Overall I’ve had a pretty good experience. My view from my apartment is beautiful, we have a nice unit with great appliances and everyone is pretty friendly. The only thing is not all the residents treat the complex as their home and try to help with cleanliness and keeping it beautiful. AGR is a good please to live though!"
"I love living here. I love the location. The layout of the community is great. Having the parking garage is great for convenience and keeping my car safe and covered. I wish there was more parking around the outside of the building for guests. The grounds always look great and office team always responds quickly. LOVE the pool!! Beautiful."
"Best placed I've lived in Austin thus far! The leasing team and Esther have been amazing and really make living here a pleasant experience. The maintenance team is so quick and responsive. Overall so happy to live here :]."
"We’re so happy at AGR! Gorgeous apartment, amazing amenities, and fantastic staff! We love the location and being so close to everything. All of our interaction with the office and maintenance team has been great and everyone is so friendly."
"After living here for 10 months, I can say the magic went away quickly. It was so promising at the beginning of the first month living here. The amenities are nice and the place is modern. You can appreciate the Amazon hub if you order a lot from Amazon. Plenty to eat and do around this location. However, the apartment community is not as nice. There is a homelessness problem across the street. The walls are thin so you can here sounds from all directions, especially the people who party late at night in the pool. The garage is just small enough so you really have to slow down and stop around each corner to avoid crashing into other cars (careful if you have a truck). The apartment leasing threatened to take the credits given to us at the beginning of the lease for us residents who were the first ones to move in. They said we have to use our credits before a certain time or they disappear, even though that is not stated in the leasing contract. This would be a breach in contract if they did that. The rise building app, which is like a Facebook group for the apartment, is toxic."
"I have had mixed feelings at different times of my stay here at AGR. I absolutely love my apartment though. the cleanliness could be managed better in my hallway and the communication while it has improved as of late could still be better."
"Hasn't been great. I've had to clean my floors every day due to peeling even after being worked on. I get a lot of emails from the office. I think too many like I'm not even sure I get this many work emails."
"First, the floors which I know are an ongoing issue. But mine got "fixed" and peeling again. Moving to another apartment in this complex isn't an option as we picked this particular unit because of location. Management sends way too many updates that are the same as what Austin and Texas send out for COVID but I feel at time management likes to take some extra initiative that they should't to further restrict guidance pushed from the city/state. The work in the apartments is just terrible. the island, doorways, baseboards aren't aligned and from my point of view requires rework throughout the entire building. Back to the concrete floors, despite the bad sealing there are already rust stains underneath and in one part of my floor there's a piece of wood stuck in the concrete. Please don't say that the chunk of wood or stains build character...they don't belong there. Guidance for the gym makes absolutely zero sense as 25% of a room that has a posted 28 person occupancy is 7...not 4. The hallways stink. Not just when trash is out but all day every day to the point that I walk around the building most times to get to the gym or facilities because it just smells like sour old trash. If it weren't for COVID right now we would've moved already. Not sure how these issues are going to be fixed but for a "luxury" apartment complex it's operating way below the bar."
"The management has been very friendly and helpful with the move-in process. Maintenance was quick and also pointed out features in the apartment we were not aware of. The apartment building is clean and has great amenities."
"I love the location of this community. I lived in an apartment complex nearby and have been looking forward to moving here every since I found out it was being built. The parking garage, dog spa, and indoor dog runs were also major pluses. Unfortunately, the break ins in the parking garage have left me feeling nervous every time I go to my car and we didn’t have access to the dog spa until several months after moving in. Also, the walls between the units are noticeably thin. Some days I wake up to the sound of my neighbor walking in their kitchen and using their microwave."
"With spacious rooms highlighted by high ceilings, ample natural light, and luxury finishes like granite countertops, I've been enjoying my apartment these past six months. The location has been perfect while sheltering at home because almost everything I need is within 5 minutes of the complex. I have some noise complaints, but they're mostly confined to isolated incidents. I would recommend this complex to anyone!"
"I love living at AGR! The staff is amazing and the amenities are out of this world. Definitely the best community in southwest Austin! The resident events are awesome and there is a huge sense of community which is rare to find."
"I love living at Alexan Garza. The amenities, staff, and location are wonderful. The apartment is new, beautiful, and comfortable. I also love how dog-focused the area is, with dog spas, parks, and wide sidewalks."
"Great place, wish we all had balconies now since the pandemic started. Cameras in the hallways would be appreciated. Bigger parking spots in the garage need to happen somehow, especially for those paying for reserved spots."
"Fantastic work! Great communication. More food trucks. HOME2020
Will recommend AGR to all. Love living so close to everything.
I wish for more communication regarding updates to amenities and garage to keep social distances such as amenity checkers."
"Amazing amenities, staff and neighborhood. Along with great move in specials. My floor plan is amazing with lots of natural incoming light. It focuses on the two most important areas, the kitchen and living room"
"Since moving into Alexan Garza Ranch, the staff has made it nothing but a great experience. They are understanding and welcoming during these unprecedented times. We couldn’t have asked for a better apartment! We signed the lease without even viewing the apartment due to COVID-19 and are happier than ever."
"Staff easy to work with. Apartment nice and quiet. When small issues arose, was quickly resolved. Would like to make one major recommendation, improve security. It appears packages are not making it to rightful owner and vehicles in garage are being vandalized."
"Leasing team is great! I love the inside of my apartment and the layout. I do wish the hallways were cleaner. It would also be great if we could get a sink by the pool grills. Currently we have to use our dirty hands to go back to apartment or fob into common are to get to the bathroom. Not sanitary at all. Thanks!"
"Clean and new community still in process of building around. Of course there will be some nuances that will occur in the process. Nonetheless, community is pretty, up and coming and evolving. Excited to see what everything will be like once its all completed."
"From touring, and through the leasing process the staff has been very responsive, enthusiastic and helpful. All of the units have beautiful finishes and the amenities make the Garza a great place to be. I’m so happy to be here!"
"Overall I love the community it’s the residents and their contradictions that get me. They report issues depending on if they know or like the resident in question. At some point everybody needs to mind the business of their apartment."
"I moved here a few months ago and although the community was still under construction at the time management and most residents seem quite friendly. The amenities, before quarantine, were great. I love how pet friendly the community is. There have been some downsides to living here, but overall we’ve had a great experience so far."
"We’ve been here for a little over a month and have loved living here! Moving in was super easy and the staff has been really responsive to any issues we’ve encountered. The complex is beautiful and gives a sense of community. We can’t wait to use the amenities when they reopen!"
"So far in moving into the apartment the staff has been completely helpful despite hurdles caused by COVID-19. The virtual tour provided helped to keep us from exposing ourselves. Thanks again to the staff!"
"It’s been an amazing experience. Any problems were met with prompt, professional service. The amenities are amazing. The Management team goes above and beyond with everything they do. Never lived in such a fantastic and inclusive community! (Current pandemic situation not withstanding.) :)"